Shipping Policy

Thank you for choosing Excella. Below, you’ll find detailed information regarding our shipping policies for the various services and sub-services we offer.

Shipping Methods:

We offer a range of shipping methods to accommodate your needs. Our standard shipping methods include ground shipping, express shipping, and freight shipping for larger items. Please note that the availability of shipping methods may vary depending on the nature of the product and your location.

Shipping Rates:

Shipping rates are calculated based on various factors, including the weight of the package, the shipping method selected, and the destination address. During the checkout process, you will be provided with shipping options and corresponding rates for your order.

Shipping Timeframes:

The time it takes for your order to arrive depends on the shipping method selected and your location. Orders will take 2-3 business days within the UAE. For freight shipping, delivery times may vary and will be communicated to you at the time of purchase.

International Shipping:

We offer international shipping for select products and services. Please note that international shipping rates and delivery times may vary depending on the destination country’s customs regulations and import/export restrictions.  There is a standard shipping fee of 30 AED and will take 4-7 business days. Customers are responsible for any customs duties, taxes, or fees incurred during international shipping.

Tracking Your Order:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online or through our customer service team.

Contact Us:

If you have any questions or concerns regarding our shipping policies or need assistance with your order, please don’t hesitate to contact our customer service team. We’re here to help ensure that your shipping experience with Excella is smooth and hassle-free.