Payment Policy

Thank you for choosing Excella for your energy, oil & gas, medical equipment & supplies needs. We are committed to providing top-notch services and products to our valued clients. To ensure a smooth and transparent payment process, please review our payment policy outlined below:

1. Payment Methods:

We accept the following payment methods:

– Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
– Bank Transfers: Wire transfers can be made directly to our designated bank account. Please contact our finance department for account details.
– Checks: We accept company checks issued from reputable institutions. Please make checks payable to [Company Name] and include your invoice number in the memo line.
– Online Payment Platforms: For added convenience, we offer online payment options through secure platforms. Details will be provided on your invoice.

2. Payment Terms:

– Standard Payment Terms: Unless otherwise specified, our standard payment terms are net 30 days from the date of invoice.
– Advance Payments: For certain projects or orders, we may require advance payments or deposits. These terms will be communicated to you prior to finalizing your order.
– Customized Payment Plans: In some cases, we may offer customized payment plans to accommodate unique client needs. Please reach out to our finance department to discuss available options.

3. Invoice and Billing:

– Invoice Issuance: Invoices will be generated upon completion of services or shipment of products.
– Billing Accuracy: We strive for accuracy in our billing process. If you have any questions or concerns regarding your invoice, please contact our finance department for clarification.
– Late Payments: A late fee may be applied to overdue accounts in accordance with our terms and conditions. We appreciate prompt payment to avoid any disruptions in service or delivery.

4. Taxes and Fees:

– Sales Tax: Applicable sales tax will be added to your invoice in compliance with local regulations.
– Additional Fees: Any applicable shipping fees, handling charges, or customs duties will be clearly stated on your invoice.

5. Refunds and Returns:

– Refund Policy: Refunds are issued in accordance with our terms and conditions and the nature of the transaction. Please refer to our Refund Policy for detailed information.
– Returns: Our returns policy varies depending on the type of product or service. Please refer to the specific terms outlined in your purchase agreement or contact our customer service department for assistance.

6. Dispute Resolution:

– Dispute Resolution Process: In the event of any billing disputes or discrepancies, please contact our finance department to initiate a resolution process. We are committed to addressing concerns promptly and fairly.

7. Confidentiality:

– Confidential Information: Any financial information shared with Excella will be treated with the utmost confidentiality and used solely for the purpose of conducting business.

Contact Us:

If you have any questions or require further assistance regarding our payment policy, please don’t hesitate to contact our finance department at info@excellamena.com.

Thank you for choosing Excella. We appreciate the opportunity to serve you.